Utopia E-Bike supplies all kinds of services for our exporting business, for example, products developing, production, order tracking, shipment, documents and post-sales support, etc.. 

Utopia E-Bike understands that pre-sales services are premise of product sales, and key elements of improving production efficiency, but most companies in China lack a comprehensive understanding of pre-sales services. Our business model: research and development, production, pre-sales and post-sales service keeps new customers to be long-term customers. Right now the purchasing decisions are not only made on the basis of price and delivery dates, but also made on pre-sales and post-sales services.

Utopia E-Bike pays high attention to technology background in service team. All of the employees in pre-sales and post-sales service team are engineers and designers, who provides strong backing to customers. For saving the cost and increasing the company efficiency, we have not sales team, but we have multiple engineers team, who are on emerging marketing modes under the interaction of the pre-sales and post-sales service concept, marketing activities, such as knowledge marketing, value marketing, relationship marketing, program marketing, etc.

The core of customer service management contains deliverable management, pre-sales consultant management, quality management, process management and post-sales management, which are maintained through our ERP system developed by our software engineers.